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Our Fees In running a successful business there are various costs involved in achieving great offers for our members. Our fees vary depending on the product you book but they cover the following costs and services:
Negotiations with our long-term partners for industry & discounted rates.
Research generally and individually for you.
Marketing and advertising.
Distribution to advise you of the latest and updated offers.
Our website and booking engine.
All necessary reservations systems.
Maintenance computers & equipment.
Accessing many supplier reservations for availability.
Salaries of our professional and experienced staff.
IATA, AFTA, ATAS and CLIA associations.
Administration costs associated with maintaining accurate records & financial aspects.
Business insurance.
Other fixed costs such as phones, internet, rates, rent etc.

Cancellation & Refunds

Deposits on confirmation are non-refundable. Up to 100% cancellation fees may apply. Cancellations will incur a fee plus any cancellation fees levied by the suppliers after confirmation. Travel Industry Club will have cancellation fees due to the nature of our generally heavily discounted fares. This may be on top of supplier claims of 100% credit or refund. Refunds to passengers will not be made until Travel Industry Club has received funds from the airlines, cruise and ground operators. Credit for any expected refundable amount will not be considered for payment towards other or alternate products before the refund has been received from the Supplier. If you fail to check-in for your flight, cruise or travel arrangements you will be regarded as a “No Show” and may be assessed a 100% cancellation fee. Booking fees and credit card surcharges are non-refundable in all circumstances and are not part of any cancellation fee. Cancellations: Up to 100% cancellation fee is applicable after tickets and vouchers have been issued. Unused Services – There will be no refunds or exchange made for unused services once travel has commenced.

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